Terms & Conditions:
Payment: For work completed on a per-project basis, the client agrees to pay 50% of the project estimate upfront. For the remaining 50%, the client agrees to pay no more than 15 days (NET 15) after the final invoice is sent. Late payments will be charged 5% of the total every additional (1) week that it is delayed. For website projects, the late fee charge is 2.5% every two (2) weeks that the payment is delayed.
We invoice per-project, or invoice once monthly for clients with an “open-tab.”
Payment Method: Cash and Checks are accepted–checks are preferred. Arkie Media (AM) also accepts all major credit cards through PayPal via our online payment gateway. Additionally, invoices can be sent and processed through QuickBooks.
Delays: Illness, injury, or other events beyond AM’s control, such as: fire, theft, computer/software failure, and Acts of God may result in a delay of unpredictable length.
Rush Rate*: We work with clients in order of first come, first serve. If there is a need for a project to be completed right away, we offer special “rush rates” where we can promise that your project will be moved to the front of the line in order to meet your deadline. Please discuss your project at hand and a deadline to determine if the Rush Rate is applicable. Clients will be charged an additional 50% on the total. For example, if the project is normally $100, with the rush fee the project would total $150.
Depending on the size of a project*, a rush is usually considered less than 72 hours (3 weekdays) turnaround time for a specific project. If assets that are essential to project completion are withheld from AM for a project initially estimated to be completed in a normal time frame, AM is not responsible for the delay or extended project completion time. Additionally, if the project’s deadline falls within 72 hours from the time the necessary assets are provided, then AM will notify the client to ensure they understand the project would then be considered a “rushed” project
*A project is defined as web or graphic work that is estimated to take an hour or longer.
Stock Images: AM uses stock imagery for projects that are either purchased and licensed for individual use, or licensed under the CC0 license (No Rights Reserved) which allows AM to use images that are free for creative use. If a client insists on using images from other sources in artwork created by AM, the client assumes full responsibility for any legal action that may be taken.
After Hours Emergency Work: If for any reason there is an emergency situation where assistance is needed immediately, and takes place after 6PM and before 8AM, clients will be charged an additional 100% of the agreed hourly rate for the duration of the modification/creation. For example, if the client is billed at $60/hr, and the task takes 1 hour to solve, the client will be billed a total of $120. If under the circumstance that AM is at fault for the emergency situation, it will be attended at the highest priority and hours invested will not be charged to the client.
Intellectual Property: The client understands that artwork created by AM belongs to AM until paid in full. In the event of termination of this Agreement, AM owns the art which has been created by AM, which may include logo, graphics, mockups, images, and graphical elements. In this event, AM has the right to complete, exhibit, and/or sell the design(s) (not including business name). After the final invoice is paid in full, Intellectual Property is transferred to the client who then has the right to use the logo, graphics or design elements in all media useful for business promotion. AM reserves the right to display designs for business promotional use only.
Permissions: The client agrees to give access (usernames, passwords, and any other required permissions) to existing or future domain registration, hosting accounts, and affiliated service-providers as needed to accomplish the goals set forth in the written proposal. The client also authorizes AM to publicize their completed Web site to Web search engines, as well as other Web directories and indexes, if this is included in the scope of the project.
Web Browsers: AM will verify the design and functionality of all websites on the following internet browsers: Current versions of Firefox, and Safari and Google Chrome. Should an update or up-version of any of these browsers results in the corruption of the website in part or in whole, the client understands that any revisions or corrections will be made at the client’s expense, billed at AM’s current hourly rate.
Consultation: Consultation can be provided by phone or email. Consultation is defined as discussion of strategy, advisement, and planning for execution of a project. In the ever-changing world of marketing, advice is given based on the knowledge and understanding of AM’s research on digital marketing. Please consider the following as our disclaimer: EVERY EFFORT HAS BEEN MADE TO ACCURATELY REPRESENT YOUR PRODUCT OR SERVICE AND THEIR POTENTIAL. EVEN THOUGH MARKETING / INFORMATION CAN PRODUCE GREAT RETURNS IN TERMS OF EARNINGS, THERE IS NO GUARANTEE THAT YOU WILL EARN ANY MONEY USING THE TECHNIQUES AND IDEAS IN MATERIALS, TECHNIQUES, PRODUCTS OR ADVICE FOUND ON OR THROUGH ARKIE MEDIA. EXAMPLES THAT MAY BE GIVEN BY MATERIALS ARE NOT TO BE INTERPRETED AS A PROMISE OR GUARANTEE OF EARNINGS.